Intermodal terminals of all sizes are facing efficiency challenges that require data-driven solutions. We discuss those challenges and their solutions.
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At Tideworks, you will find many folks who have worked within the industry before. Their real-world experience helps us ensure that the tools we build will solve the real problems our customers face and work for their needs. That’s how Scott Duncan came to us. He started in March of 2020 as a Customer Success Manager, but his career began fourteen years earlier, not in software development, but as an assistant operations manager with APM Terminals in Virginia.
A true jack-of-all-trades, Mark Longman’s input has been invaluable throughout his career at Tideworks. Today he’s a senior software engineer and team lead in developing the next iteration of our Mainsail Terminal Operating System (TOS). In 2001, he joined Tideworks as a front-end web developer. Since then he’s worked on almost every web-based product carried by both Tideworks and Carrix. User interface and usability design have always been paramount to his approach in software development and he has thoroughly enjoyed playing a role in creating clean and simple software solutions.
At Tideworks, we work extremely hard to make sure that our software solutions answer the exact problems our customers are faced with. Over the years we’ve refined a process that starts with sales and business development and takes us straight through to rollout and implementation. We’re thorough so that the final phase goes smoothly and terminal operators are prepared to leverage our software.
This is the second part of a two-part series. In part two, we’re going to delve deeper into the technological push for efficiency that drives progress in an industry faced with limited space, changing conditions, and ever-increasing demands and expectations. We’ll see how digital automation is making the difference, delivering the port of the future today.
Port automation is the future, but the future is very much founded in the present. Automation is already helping ports around the world increase efficiency, serve more customers and handle more cargo with fewer resources, and increase visibility into the data that drives better decisions.
The old days of business intelligence weren’t that long ago. The field is moving forward at breakneck speed, and data practices that were unheard of just a few years ago are now commonplace. The way that businesses, and terminals specifically, should be approaching their data collection is changing, and those that ignore the shift will find themselves at a disadvantage.
Businesses that use disparate legacy systems to both capture data and bill customers are almost certainly experiencing revenue leakage. This is because they rely on highly subjective manual data entry, so billing opportunities are invariably lost, resulting in customers paying less than they should be.
Anyone that’s dealt with large volumes of information before has seen it. The neverending Excel spreadsheet filled with data. Column after column and row after row, numbers, and labels divided into identical little boxes, stretching off into infinity. Or so it can feel when you’re tasked with turning all of…
Here in the Seattle area, families are rising to the occasion seeing how they can best help themselves and those around them during this unprecedented coronavirus outbreak. Tideworks is like family and nothing is more important than the health and safety of our employees, partners and customers. We continue to...
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