Our Client Services team exists to provide our clients support and ensure they get the most out of our products. Let’s look at the roles within the team.
Our Client Services team exists to provide our clients support and ensure they get the most out of our products. Let’s look at the roles within the team.
COVID-19 was one of the biggest crises the intermodal industry has faced in recent decades, but volume volatility is an ever-present concern.
Terminal View with TANGO Trace and Go is bringing equipment location tracking down from your RTGs and top-picks and making it available to every piece of equipment in your yard.
Tideworks delivers world-class TOS solutions. Advent eModal better connects terminals to the greater logistics ecosystem. Together, they provide unmatched service to an expanding, shared customer pool.
To analyze the daily nuts and bolts of your business there’s no simpler way to monitor activity than with IPRO’s Find Tool. For even greater visibility and reliable performance metrics, be sure to explore the benefits of Tideworks Insight.
Whether you’re a small terminal or a massive, multi-modal operation, knowing where your equipment is and what it’s doing at all times is the best way to find bottlenecks and realize efficiencies.
What’s more challenging than beating the deadline on a major software release? Beating the deadline on a major software release during a global pandemic while becoming the new leader of the team.
This article will follow the experiences from the CMU Instructor’s story. As you’ll see, the pandemic turned his six-week training course into a four-month saga filled with excitement, opportunity, and a training experience beyond his wildest dreams.
Like any new system, Mainsail 10 has a small learning curve, but it’s offset by a faster, smarter, and simpler interface to help you find exactly what you need when you need it. Again, we’ve invested in remote learning solutions to help you train your team up to handle this new iteration.
Tideworks has been forced to adapt to the industry’s new normal in light of the realities presented by the COVID-19 pandemic. However, similar to many of our resolute customers, Tideworks has been hard at work preparing for our next big thing: Mainsail 10.

Mark Traynor joined Tideworks in 2026 as Chief Product & Technology Officer, bringing more than two decades of hands-on experience in building and deploying terminal technology and automation systems. In this role Mark will lead the company’s product management and engineering organizations and is responsible for the product roadmap and the modernization of the Tideworks platform.
Before Tideworks, Mark was Chief Technology Officer at Lynxis, whose Nascent gate automation systems deployed in nearly 100 marine and rail terminals across North and South America. For Lynxis, Mark led a globally distributed 70+ person engineering team that built a modern, configuration-driven platform on a single codebase while introducing a visual workflow configuration designed to streamline customer implementations. He also introduced cutting-edge computer vision and agentic AI solutions as well as the re-engineering of the hardware to run on readily available commercial components rather than bespoke systems sourced from specialist manufacturers.
For the 13 years before that, Mark was an independent technology partner to major North American automated marine terminal projects, including Virginia International Terminals and Long Beach Container Terminal. These operators relied on him to help lead their most complex terminal operating system implementations driving efficiency and reliability through their gate, rail, yard and vessel operations.
Mark began his career at Navis in 2004, delivering terminal operating system implementations across North America and Europe.
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