Implementation times depend on a number of factors including the ultimate solutions being deployed for your terminal. Some of our solutions may be implemented in a very short timeframe as standalone products. However, a comprehensive product suite may take longer. On average, a Tideworks product suite may be implemented in 6-12 months. Time can be significantly impacted by the amount of software customization required to fit your terminal’s needs.
How do I schedule a demo?
The best way to schedule a personalized demo of our products is to contact our sales team. You’ll connect with one of our staff members who will discuss your particular needs and identify the solutions that make the most sense for you. We’re here to help, not push you on things you don’t need.
How do you assure my successful use of your product(s)?
Tideworks’ Professional Services team is involved throughout the entire implementation process to ensure proper setup and use. We offer extensive pre-deployment training and on-site “go live” support to ensure the successful adoption of your system. Our involvement doesn’t stop at “Go Live.” Our team is available for post-implementation site audits and system tune-ups to verify you’re getting the most out of your investment.
What quality of support do I get from you after “Go Live”?
We have support personnel in multiple regions, including both coasts of the United States and Latin America. Tideworks provides 24/7 support to terminals worldwide in multiple languages. Maintenance and support are bundled together when you partner with Tideworks, so you can quickly address issues should they arise while ensuring that your products stay up-to-date with the latest updates and versions.
Does your software support other languages in addition to English?
Yes, our software supports multiple languages including Spanish, Polish, and Vietnamese. Our roadmap includes support for additional languages in the future.
Will Tideworks' solutions integrate with my existing systems?
We are able to support integrations with many third-party systems through our extensive API library. Our standard APIs make these external integrations painless and efficient. We have the experience and technical expertise to integrate with a variety of systems in areas including:
- Back-office systems
- ERP and accounting packages
- Gate and quay OCR
- Position Detection Systems
- Business intelligence (BI) tools
- Port Community Systems
- Gate technologies (kiosks, scales, RFID and more)
With whom do you partner for technology solutions?
We pride ourselves in partnering with industry best-of-breed automation and information technology providers. Our partners include Camco, ABB, Identec Solutions, Liebherr Container Cranes, Mi-Jack Products, Honeywell, Cisco, Microsoft, Citrix, VMware, and more. Visit our partner page to see a list of our trusted partners.
Who are some of your existing customers?
Our products have a global footprint across several continents including terminals like CSX Intermodal Terminals, Crowley Maritime, Dole Food Co., SSA Marine MIT, Freightliner, Massport, TOTE Maritime, and SSA Terminals. Reach out to our sales team and we’d be happy to share more of our client references with you.
Can you help me with terminal operations/process improvements, too?
Yes, many of our team members have come from the terminal operations world. We have been in your shoes, understand your business, and can empathize with your challenges. We marry years of first-hand operations expertise with industry-leading technology. A business process analysis in the early phases of our engagement is part of our typical implementation process. If we see an opportunity to optimize your operations, we will make those recommendations based on the decades of operational expertise our team carries. We can also perform post-implementation, operational audits on request.
How do I contact Customer Support?
If you are an existing customer with an account, you can contact our Customer Support team by logging in to our customer support portal or the Carrix IT service portal for affiliates. There, you can submit support tickets and contact our customer support reps. You can also contact our Customer Support team 24/7 by calling 1-800-347-7004 (toll-free in the US and Canada) or +1-206-654-3503.
How can I see what’s new at Tideworks?
The best way to stay connected with our team is to visit our blog and follow us on LinkedIn.
What size/type of terminal benefits most from Tideworks solutions?
Our flexible, modular systems allow us to avoid limiting the types and sizes of terminals we can serve. We support all different sizes and scopes of operations for both marine and intermodal rail terminals. Interested in how we can optimize your operation? Contact us today.
What is a Terminal Operating System (TOS)?
A Terminal Operating System (TOS) is software that helps manage and coordinate the movement of cargo, containers, equipment, and resources across marine or intermodal terminal operations. It gives operators real-time visibility and control over terminal activities such as vessel planning, yard operations, rail planning, gate processing, equipment dispatch, and resource allocation. A modern TOS, like Tideworks, enables terminals to streamline workflows, improve efficiency, increase throughput, and make informed operational decisions.
How does a Terminal Operating System work?
A Terminal Operating System connects the people, systems, equipment, and processes involved in terminal operations through a centralized platform. It collects operational data in real time, supports planning and executions, and helps coordinate activities such as yard management, gate operations, rail and vessel planning, inventory control, and equipment dispatch. By providing a single source of operational information, a TOS helps terminals reduce delays and improve productivity, and keep cargo moving.
What are the benefits of a Terminal Operating System?
A Terminal Operating System helps terminals improve visibility, streamline workflows, optimize equipment and labor utilization, reduce congestion, and move cargo more efficiently. It also supports better planning, stronger coordination across teams, and access to real-time operational insights that help operators make more informed decisions while adapting to changing conditions.
What is terminal automation?
Terminal automation is the use of software, connected systems, and automated equipment to reduce manual processes and improve operational efficiency. Automation can support functions such as equipment dispatch, gate processing, container tracking, and workflow management, helping terminals improve productivity, safety, accuracy, and overall operational control.
What is terminal visibility?
Terminal visibility is the ability to see what is happening across terminal operations in real time, including cargo status, equipment activity, yard conditions, gate activity, and overall performance. Greater visibility helps operators identify bottlenecks, track assets, monitor terminal performance, and make faster, data-driven decisions that improve efficiency, productivity, and customer service.
What is terminal planning?
Terminal planning is the process of organizing cargo movements, equipment, labor, yard space and operational priorities to keep terminal activity flowing efficiently. Effective planning helps optimize vessel, rail, yard, and gate operations while minimizing unproductive moves, and support better use of available resources.
What is terminal modernization?
Terminal modernization is the process of upgrading terminal operations with modern technology, connected systems, digital workflows, and real-time data. This often includes implementing or upgrading a Terminal Operating System, improving system integrations, increasing automation, and strengthening visibility so terminals can operate more efficiently, adapt to changing demands, remain competitive, and support long-term growth..
What is operational intelligence in terminal operations?
Operational intelligence is the use of real-time and historical terminal data to support better decision-making across terminal operations. By turning data into actionable insights, terminal operators can monitor performance, identify inefficiencies, respond to changing conditions, and continuously optimize cargo handling, equipment utilization, and overall terminal productivity.
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