Tideworks has been forced to adapt to the industry’s new normal in light of the realities presented by the COVID-19 pandemic. However, similar to many of our resolute customers, Tideworks has been hard at work preparing for our next big thing: Mainsail 10.
Mainsail 10 is coming! Here are some of our most frequently asked questions about upgrading from Mainsai Classic/Vanguard.
A true jack-of-all-trades, Mark Longman’s input has been invaluable throughout his career at Tideworks. Today he’s a senior software engineer and team lead in developing the next iteration of our Mainsail Terminal Operating System (TOS). In 2001, he joined Tideworks as a front-end web developer. Since then he’s worked on almost every web-based product carried by both Tideworks and Carrix. User interface and usability design have always been paramount to his approach in software development and he has thoroughly enjoyed playing a role in creating clean and simple software solutions.
At Tideworks, we work extremely hard to make sure that our software solutions answer the exact problems our customers are faced with. Over the years we’ve refined a process that starts with sales and business development and takes us straight through to rollout and implementation. We’re thorough so that the final phase goes smoothly and terminal operators are prepared to leverage our software.
Port automation is the future, but the future is very much founded in the present. Automation is already helping ports around the world increase efficiency, serve more customers and handle more cargo with fewer resources, and increase visibility into the data that drives better decisions.
Businesses that use disparate legacy systems to both capture data and bill customers are almost certainly experiencing revenue leakage. This is because they rely on highly subjective manual data entry, so billing opportunities are invariably lost, resulting in customers paying less than they should be.
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