![Scott Duncan with his family](https://tideworks.com/wp-content/uploads/2020/05/Scott-duncan_family-photo-cut.png)
At Tideworks, you will find many folks who have worked within the industry before. Their real-world experience helps us ensure that the tools we build will solve the real problems our customers face and work for their needs. That’s how Scott Duncan came to us. He started in March of 2020 as a Customer Success Manager, but his career began fourteen years earlier, not in software development, but as an assistant operations manager with APM Terminals in Virginia.
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