Australasian Stevedore to Streamline Terminal Operations with Comprehensive Technology Solution
Seattle, WA — Tuesday, May 03, 2011
Tideworks Technology®, Inc., a leading provider of full-service terminal management and planning software solutions, today announced that GIE Nouméa Port in New Caledonia has selected Tideworks Technology to implement its comprehensive suite of terminal operating system (TOS) solutions. Scheduled to go live in the fourth quarter of 2011, the project will utilize a strategic combination of Tideworks Technology resources in the U.S. as well as from the Tideworks Asia office in Singapore.
“Tideworks Technology has a strong and growing presence in the region, and we are extremely pleased to announce our latest agreement with GIE Nouméa Port in New Caledonia,” said Michael Schwank, president of Tideworks Technology. “By implementing our comprehensive TOS suite, GIE Nouméa Port is ensuring their operations will run smoothly and more efficiently, and that they will receive the top-notch, hands-on support that Tideworks Technology offers to all customers.”
The new Tideworks Technology system at GIE Nouméa Port will include the deployment of Mainsail Terminal Management System®, Mainsail Online, Spinnaker Planning Management System®, and Traffic Control™. Additionally, Tideworks will provide all associated implementation services including project management, software customization, user training, and go-live assistance. GIE Nouméa Port will receive Tideworks’ platinum maintenance and support services, which includes 24/7 technical support and all software upgrades. Furthermore, under an Infrastructure Service Agreement incorporated in the master agreement, Tideworks will provide GIE Nouméa Port with EDI services, remote administration of the application and database servers, operating system and database patches, and monitoring of system availability and performance.
GIE Nouméa Port conducted a competitive bidding process and selected Tideworks Technology for its comprehensive solutions and customer service reputation. “Tideworks Technology and its suite of TOS solutions were a perfect fit for our terminal operations,” said Mathieu Landrieu, project manager, GIE Nouméa Port. “They are providing us with powerful tools to streamline and maximize the efficiency of our activities. Tideworks Technology’s solutions are flexible enough to scale with the growth of our business, and are highly customizable for any unique situations we encounter down the road. We are confident that Tideworks will allow us to optimize the operation of our Mobile Harbor Cranes and our reach-stackers, resulting in an improvement of our productivity, for the benefit of our customers. By leveraging Tideworks’ expertise, we expect to significantly reduce our IT overhead costs, as they will manage the servers and other IT infrastructure associated with the TOS.”
About Tideworks Technology
Tideworks is a full-service provider of cost-effective, reliable software solutions for growing terminal operations and shipping lines worldwide. The company helps more than 65,000 users at 100 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information about Tideworks Technology, visit www.tideworks.com/.
