The only constant is change. Nowhere is this truer than in the world of terminal operations. Whether it be seasonal fluctuations or increased demand over time, terminals are always chasing ideal efficiency and scaling to meet demand.
Unfortunately, most organizations cannot increase their physical footprint or their staff quickly or efficiently enough to meet fluctuating needs. Effective terminals understand the need for automation and systems that can adapt and scale with the organization. At Tideworks, we took the ability to scale to another level with Mainsail 10, ensuring that our customers have a TOS that can grow with their needs.
With a platform that is fully configurable and scalable right out of the box, combined with a dedicated back end team that works around the clock to support your operation, Mainsail 10 becomes a part of your operations and data teams for the long haul, no matter what new challenges lie ahead.
Empowering the Terminal through Decentralized Adaptation
Most other terminal operating systems are rigid and monolithic in nature, meaning that an update to one aspect of the platform requires engineers to go back to the drawing board and make fundamental changes in order to adapt to growing needs. This means that the power to scale is entirely dependent on the time, skills, and effort possessed by backend designers, resulting in unpredictable, often slow and expensive updates over time.
With Mainsail 10, however, we put that power in your hands. The TOS is fully configurable. Easily adjust functions and features to suit your growing needs on a routine basis without being tethered to backend support. This self-service approach enables you to tailor the TOS to your exact needs as often as you like. This allows your terminal to be dynamic and easily scalable. With Mainsail 10, an administrator can add or remove fields, customize processes and workflows, and tailor roles to suit their terminal’s needs all without having to resort to the engineers to make updates.
Whether it’s changing business rules, managing roles, or adapting to seasonal changes, terminals have the power to dynamically adapt with Mainsail 10. With all of that possibility at a terminal operator’s fingertips, our customer success team is freed up to not only respond faster when issues beyond a user’s capability do arise, it also allows our teams to focus more on the big picture in your specific terminal. We position our customer success representatives as strategists for unique, innovative ideas that can improve overall efficiency and throughput in a terminal.
Long Term Software Updates
We have a long term update plan for Mainsail 10 to establish that our customers are always at the forefront of technology and have access to the latest features. These updates even include robust options for transitioning into cloud-based architectures. Just as your terminal operation requires new innovative technologies to stay competitive, so too does your technology provider’s offerings. As we make improvements and updates over time, you will be able to seamlessly enjoy the latest and greatest technology that a TOS can provide.
Additionally, growing consumer demands, such as two-day shipping and increased downstream efficiency, have placed terminal operators in a situation where they are tracking and analyzing data at a rate faster than ever before. Scaling terminal operations also means scaling data collection, analysis, and management. Tideworks has taken this ever-growing need for data into account and has incorporated regular upgrades and improvements geared for Mainsail’s already robust data analytics platform: Tideworks Insight. With these updates, Tideworks Insight’s data management abilities will grow and scale right alongside every other aspect of your terminal operations.
Download our Manzanillo International Terminal (MIT) Case Study to explore how Tideworks implemented Tideworks Insight at MIT to increase productivity and minimize downtime.
No matter what the future holds for technology and data, rest assured that Tideworks is diligently applying the latest and greatest features to your TOS.
Full Spectrum Customer Partnership and Support
No matter how robust of a TOS we provide, we understand that what matters most is you, the customer.
For that reason, Tideworks has teams dedicated to working hand-in-hand with your terminal to understand your specific needs. We have enough operations experience to know that every terminal is unique in the challenges they face. So, whether it’s our 24/7 support teams, business systems analysts, product managers, or our dedicated customer success group that travels out to your terminal to understand your needs first hand, Tideworks is here to help you.
Our team members will travel on-site to meet with your organization and integrate with your teams, bringing back valuable knowledge for our designers and engineers to incorporate tailored solutions for your terminal. Not only do we partner in our customers’ success today, but we also want to set you up for long term success well into the future.
Our goal with Mainsail 10, and Tideworks as a whole, is to provide a system that is extendible, progressive, and continually forward-moving in lockstep with your organization. With our terminal experience, we know how the operational world has changed over the past twenty years, and we combine that knowledge with our customer partnerships to forecast what the next twenty holds — and to prepare for it. With Mainsail 10, you can rest easy knowing that you have the best tools available to face whatever tomorrow has in store.
The Modern Terminal Operating System
Here’s What You Should Consider Before Upgrading Your TOS
How do you know which TOS will fit your present and future needs? Ask your prospective TOS provider these five critical questions.
