Giving your customers direct access to what matters

Forecast by Tideworks is a web portal that helps terminals establish seamless communication with shipping lines, trucking companies, brokers, and other parties. The website provides terminal customers with one-stop access to vital cargo information, resulting in reduced customer service costs and improved gate turn times for participating terminals.

Enhanced Availability

Reduce calls to your terminal by allowing customers to inquire about multiple containers at one time and see detailed information for container clearance and demurrage status.

Automated Email Notifications

Answer customer questions proactively and with reduced overhead by letting truckers, shipping lines, brokers, and other interested parties sign up to receive notifications.

Online Payments and Guarantees

Customers have the ability to securely pay online for demurrage and other ancillary terminal fees with a credit card or trusted accounts to guarantee charges.

Rapid User Adoption

An intuitive web interface makes it easy for trucking companies, brokers, freight forwarders, and other parties in the logistics chain to get the information they want when they need it.

Time Saving Tools

Forecast is loaded with time-saving tools, including automated e-mail notifications, enhanced container availability details, and booking status updates.

Booking Pre-Check

Reduce trouble tickets and cut gate turn times by allowing truckers to check the validity of a booking in your system before they arrive at the gate.

As the leading customer service portal for marine terminals, Forecast® by Tideworks facilitates improved planning and resource management, faster gate transactions, and fewer calls to the terminal.

Frequently Asked Questions

How can Forecast improve customer service while reducing administrative workload?

Forecast gives customers and supply chain partners secure, web-based access to terminal information and self-service tools. By allowing users to track cargo, schedule appointments, access documents and reports, create bookings, and submit service requests online. Forecast reduces manual inquiries and routine administrative work for terminal teams.

What information can customers access through Forecast?

Depending on their permissions, users can access container and cargo status, operational milestones, appointments, holds and releases, gate activity, vessel information, transaction history, documents, and reports. Role-based access helps ensure each customer or partner sees the information and functions relevant to their organization.

How can Forecast help reduce gate delays and customer inquiries?

Forecast allows trucking companies and other authorized users to schedule appointments, submit pre-advice, and check container or cargo status before arriving at the terminal. Providing customers with earlier access to information helps reduce preventable transaction issues, routine status inquiries, and manual coordination with terminal staff.

Can customers make payments and submit requests through Forecast?

Forecast supports online service requests for activities such as appointments, extensions, examinations, shifting, and other terminal-defined services. Online payments can also be enabled through integration with Mainsail Billing and a third-party payment gateway, depending on the terminal’s payment and system requirements.

What types of terminals use Forecast?

Forecast is designed for marine terminals that need a secure customer portal for cargo visibility, appointment management, document access, and online service requests. The platform can be configured to support a wide range of customer-facing workflows and operational requirements.

Recent Articles

Sign in or Register for an Existing Terminal Portal