We understand every terminal is different. That’s why we offer a wide range of services with consistent communication, attention to detail, and partnership.
From initial customer engagement to ongoing, long-term support, our team provides a level of professionalism, skill, and dedication unmatched in the industry.
We’re here for the long haul and committed to creating a successful customer experience and partnership.
Electronic Data Interchange (EDI) is critical to any terminal operation. Without it, how would you receive bookings from customers and container releases from customs? How would you receive inbound manifests or send outbound vessel stow plans to shipping lines? If EDI goes down, it can bring your business to a halt.
Nonetheless, most terminals don’t have dedicated resources to ensure EDI runs perfectly. That’s where Tideworks’ EDI Porter can help. EDI Porter is Tideworks’ hosted, full-service model that takes the hassle out of day-to-day EDI management. EDI Porter offers an all-inclusive service that includes program management, EDI translation, visibility tools, and more.
Managed File Transfer
Translation and Cleansing
Data Archiving
Compliance Enforcement
Visibility Tools
We work extremely hard to ensure our software solutions answer the exact problems our customers face. Our operational consulting and analysis services are designed to help you effectively utilize and fine-tune the Tideworks terminal operating systems to your business needs for optimal performance.
Our skilled team of professionals has many years of experience in terminal operations and quickly gain an in-depth understanding of all aspects of your business and operation. They are equipped with the knowledge to provide guidance and ensure the software meets your financial and operational objectives. The depth and scope of our onsite assessment is what differentiates Tideworks and allows us to provide an optimal solution while improving your bottom line.
Requirements Gathering and Analysis
Site Assessment
System Tune-Ups
Post-Implementation Monitoring
Tideworks works closely with our customers to ensure that each solution – whether a new implementation, legacy system conversion, or upgrade – meets your objectives and exceeds your customers’ expectations. To achieve this, a team must be trained to recognize and solve their problems, be self-sufficient, and have the knowledge to improve their own processes.
Our on-site and remote implementation, paired with in-depth training, allows your staff to maximize our products’ benefits. We work closely with you to develop training custom-tailored to your needs. Your staff will learn to use our products in contexts relevant to your organization’s processes, priorities, and business approach. This ensures your team can hit the ground running to take full advantage of your investments.
Project Management
Software Customization
Data Conversion
User and Technical Training
On-Site and Virtual Go-Live Support
Tideworks provides post-implementation maintenance and support for all customers.
This means you’ll receive the highest level of service regardless of your business size. Our Platinum Support includes the following services:
Software Maintenance
All software upgrades are included at no additional charge, ensuring you always have the latest release and all of its valuable features with your feedback incorporated.
Technical Support
24/7 support provided by in-house support personnel. After hours, Tideworks support personnel are on call, including on-site or regional field support and application support specialists.
Have questions? We have answers. Whether you’re planning a new implementation, optimizing an existing system, or exploring Tideworks’ professional services, we’re here to explain how our team helps terminals deploy, adopt, and maximize their technology investment.
Tideworks offers a full range of professional services to help terminals implement, adopt, and maximize the value of their technology investments. Services include implementation, consulting, training, project management, system optimization, and ongoing technical support. Our team of experts partner with customers throughout the software lifecycle to ensure long-term operational success.
Tideworks follows a structured implementation process that includes project planning, system configuration, integration, testing, user training, and go-live support. Our experienced implementation team works closely with customers to manage risk, minimize operational disruption, and support a successful transition.
Yes. Tideworks provides hands-on, role-based training tailored to each terminal’s operational processes and user groups. Our instructors bring real-world terminal experience and focus on practical knowledge transfer that helps users confidently adopt the system and support long-term operational success.
Absolutely. Tideworks’ professional services help terminals evaluate current workflows, identify opportunities for greater efficiency, and configure software to better support operational goals. Whether implementing new workflows, expanding capacity or enhancing performance, our team helps terminals get the most value from their technology investment.
Tideworks provides ongoing maintenance and services to ensure long-term success. This includes 24/7 technical support, software updates, system maintenance, and enhancements. Our team works closely with customers to help maintain reliable system performance and keep terminal operations running smoothly.
With decades of experience serving marine terminals and intermodal operations, Tideworks combines industry expertise with dedicated professional services to help customers implement, optimize, and maintain technology that improves efficiency, visibility, and operational performance.
Tideworks helps reduce implementation risk through proven delivery approach, experienced project leadership, comprehensive training, and close customer collaboration. Our team works alongside customers throughout the project to support operational readiness, user adoption, and a successful go-live.
Sanjot Khurana joined Tideworks Technology in 2025 as Division CFO, bringing more than 15 years of experience leading finance across global SaaS and infrastructure-tech enterprises. At Tideworks—a Blackstone Infrastructure Partners–backed SaaS provider powering 100+ marine and intermodal terminals—he oversees FP&A, controllership, treasury, pricing, and strategic finance, while driving operational scalability, enterprise performance, and long-term value creation in close partnership with Tideworks’ President and the Carrix executive team.
Before joining Tideworks, Sanjot held senior leadership roles at Pure Storage and Hewlett Packard Enterprise. At Pure Storage, he led strategic finance, investor relations, and treasury, where he secured significant new capital, elevated market valuation, and built the finance architecture supporting subscription and AI-driven offerings. At HPE, he served as finance leader for the Hybrid Cloud SaaS business, revamping pricing, revenue recognition, and analytics frameworks that accelerated recurring revenue and strengthened investor confidence. Sanjot holds an MBA from the University of Chicago Booth School of Business.
Subbu Bhat joined Tideworks in 2025 as Vice President of Engineering. He brings over 20 years of experience developing scalable technology solutions to address complex customer challenges. His expertise spans the design, development, and operation of highly available systems across diverse industries, including transportation logistics, eCommerce transaction processing, payments, and the use of AI/ML for fraud detection.
Prior to Tideworks, Subbu led the cloud transformation of GoDaddy’s eCommerce transaction processing systems. He also held key leadership roles at Expedia and Amazon, where he oversaw cross-functional teams across engineering, machine learning, and product management. In these roles, he served as the single-threaded leader for fraud and abuse mitigation, driving measurable outcomes through advanced technology and strategic execution.
Julian Galvis joined Tideworks in 2025 as VP of Sales & Marketing. Julian has a strong operations background, covering a broad range of experience including Terminal Operations, public sector consulting and software project execution. He has a strong passion for automation and simplifying Marine Terminal’s operational workflows.
In his career which spans more than 25 years in the maritime sector, Julian has personally visited over 160 marine terminals in over 62 countries in order to gain a better understanding of the challenges and discuss how technological solutions could solve them. Before joining Tideworks he was VP and Regional Manager Americas at IDENTEC SOLUTIONS. He has also worked at ABB as Sales Director for ABB Marine and Ports, with oversight of APAC and Americas regions OCR product line. He has also held positions of responsibility with APMT, Navis and Maersk Line in his career.
Chad joined Tideworks with over 20 years of experience delivering innovative large-scale products and services to market across a range of industries. Heading Tidework’s Product Management organization, Chad is responsible for injecting innovation, continuous improvement, and increased stability across Tidework’s product suite. Chad was named Most Innovative Technology Consultant in the United States by Wealth and Finance International. As an executive, entrepreneur, author and speaker, Chad has had cross-industry impact to businesses through cutting-edge tech and critical foresight. Prior to joining Tideworks, Chad was a Vice President at SAP where he led their Universal ID offering as part of SAP’s Customer Data Cloud product and directed data management products and services supporting the migration to SAP S/4HANA ERP.
Daniel Schwager joined Tideworks in 2015 and serves as Director of Product. He brings more than 20 years of experience delivering enterprise software solutions across the logistics, transportation, and insurance industries. In his role, Daniel leads globally distributed product teams focused on modernizing mission‑critical systems, defining and executing multi‑year product roadmaps, and improving operational performance through disciplined, data‑driven decision‑making.
Throughout his career, Daniel has combined deep domain expertise with a strong customer focus, partnering closely with executives, engineering leaders, and global stakeholders to deliver products that enhance reliability, efficiency, and customer value at scale. He holds an MBA in Finance and brings a strong foundation in systems thinking, analytics, and continuous improvement.
Gert Kabbedijk is a long-time professional in the field of ICT and organizational requirements analysis and consulting with a full specialization in terminal operations, on both an execution and management level. Coming from a background in terminal operations, he currently oversees Tideworks European operations. In 1996 Gert started a software company specialized in terminal solutions. His business, Sonu Software Solutions was ultimately sold to Tideworks Technology in July 2004. With over 30 years of experience in logistics, project management implementation of new software developments, he has built up a wealth of experience and knowledge in the terminal sector.
Heath Johnson joined Carrix in 1997 as a UNIX administrator. After upgrading the terminal operating systems at all of SSA’s marine terminals from a legacy platform to IBM AIX he became an Oracle DBA and provided leadership for the database group, ushering in Oracle clusters and Standby database. Heath was promoted to the Director IT infrastructure shortly after Tideworks was formed, he brought in new technologies that included Linux clusters, load balancers, Converged Infrastructure Architecture and 10 Gigabit core networks. Since then he has held roles as the Director of International IT for SSA International and more recently the Director IT Services focusing on US based Carrix affiliates.
Hugh Gallagher joined Tideworks in 2005 with more than 15 years’ experience in the transportation industry and has held positions in vessel operations, liner agency services, intermodal, vessel planning, and terminal operations. Hugh most recently served as assistant vice president of emerging technologies managing all aspects of research, development and quality control of Tideworks’ full suite of software applications. Involved in every aspect of the product life cycle from requirements gathering through implementation, Hugh enjoys leveraging his operational experience and an aptitude for systems to help organizations realize effective business solutions.
Mark Bromley joined Tideworks in 2008 and is currently Vice President of Client Management and Support. In this role, he leads key marine and intermodal initiatives, working closely with customers to maximize the value of Tideworks’ software solutions and achieve greater operational efficiency, all while maintaining a strong focus on schedule and budget.
During his time at Tideworks, Mark has served in multiple roles including Senior Project Manager and Product Business Analyst, giving him a complete understanding of the end-to-end process of implementing terminal operating systems. With over 20 years of experience in terminal operations and implementing terminal technologies, he brings a deep understanding of what it takes to meet customers’ business process needs. Mark is based in Tideworks’ Jacksonville, Florida office.
Todd Tatterson is the Vice President of Sales at Tideworks Technology, where he manages key business relationships, strategic growth initiatives, and the company’s expansion into new markets. With nearly 30 years of experience spanning terminal operations, software development, implementation, sales, and support, he brings a practical and well-rounded understanding of both operations and technology to his role.
Throughout his career, Todd has overseen the implementation of Tideworks’ Mainsail and Spinnaker at container terminals around the world. He played a pivotal role in the startup of Manzanillo International Terminal (MIT) in Panama, which has grown into the largest transshipment hub in the Americas, as well as the development of a new terminal in Rhode Island. Todd holds Bachelor of Science degrees in Business Economics and Management from Northern Arizona University.
Frederik Stork joined Tideworks in late 2024 as the new VP of Professional Services, Frederik brings over 11 years of deep expertise in container terminal operations from his tenure at Navis where he led a global team focused on terminal optimization and automation consultancy as well as data driven insight generation.
Before joining Navis, Frederik was the Professional Services Leader for IBM’s middleware offerings in the US West region. Prior to that he worked for ILOG, an optimization software company where he held various leadership roles in professional services, sales, and technical sales across the US and Germany.
Frederik holds a Ph.D. in Math/Operations Research.
Thomas J. Rucker joined Carrix in 1999 as a project manager within the Y2K project team. Shortly after Tideworks was formed, he relocated to Panama where he oversaw IT Operations throughout Central and South America. Thomas then relocated back to Seattle and held the position of Vice President of Product and Professional Services. He was responsible for the innovation and execution of a variety of terminal operating system solutions at marine and rail facilities around the globe. Most recently, Thomas served as the Vice President of Operations for Manzanillo International Terminal (MIT) providing strategic and tactical leadership for the company’s operational functions.
A trusted Technology partner, Brenock works closely with its Marine industry customers to deliver cutting edge software solutions, with a proven history of innovation, integrity and flexibility.
Founded in Miami in 1995, Brenock has become an innovative developer of cloud-based and mobile friendly applications focused on driving efficiencies in Marine management systems. Recently, Tideworks and Brenock announced a Joint Venture to leverage complementary strengths to deliver enhanced management tools and solutions for their customers.
Brenock gains its competitive advantage by partnering with its customers to develop cost-effective applications, backed by years of data and powered by the latest technology, that deliver immediate results to customer’s bottom line. Brenock also offers industry leading support, training and communication to ensure its products deliver the benefits they promise.
At the heart of Brenock’s Marine Management portfolio is its Port Management System, driven by the Core Financial modules, and with solutions in Berth Reservations, Offload Management, Call Analytics, Crew & AdHoc Expense Tracking and Ocean Guardian, an environmental compliance program. Brenock is also expanding into new technology such as Idea Pipeline, through its dedicated Brenock Innovation group.
Logistics Chain Consulting brings decades of experience to deliver expert project management and business analysis services across the logistics industry, including ports, terminal operators, carriers, warehousing operations, and shippers. The team also partners with vendors to support the successful delivery of projects, products, and services throughout the logistics chain.
Comprised of seasoned Terminal Operations and Logistics technology professionals, Logistics Chain Consulting leverages a deep and diverse skill set to craft tailored engagements that reflect each client’s unique needs. Their approach ensures that individual operational attributes are considered when planning and executing services—whether related to software, hardware, business strategy, or process improvement.
Their core offerings focus on project management and business analysis, with the flexibility to lead new initiatives or reinforce ongoing efforts that require experienced, domain-savvy support. They also provide standalone analysis services designed to deliver targeted insights, guide strategic planning, enable data-driven decisions, and facilitate effective collaboration with vendors and partners.
