Hosted Turnkey Solution to Provide Strategic Technology Enhancements and Improved Efficiency
Seattle, WA — Tuesday, May 13, 2014
Tideworks Technology®, Inc., a premier provider of full-service terminal management and planning software solutions, today announced it has been selected by Sea Star Line, LLC (Sea Star) to implement its suite of terminal operating system (TOS) solutions at its Jacksonville, Fla. and San Juan, Puerto Rico terminals. Sea Star will leverage Tideworks’ complete turnkey solutions under a fully-hosted model. The utilization of a modern TOS represents a significant step in Sea Star’s efforts to update the terminals’ technology, streamline processes and boost customer service levels.
“We are thrilled to have been selected by Sea Star as its technology partner for this project,” said Michael Schwank, president of Tideworks Technology. “We’re confident that our comprehensive solution and service offerings will enable Sea Star’s terminals to increase operating efficiency and provide a seamless transition under a known total cost of ownership.”
The project includes implementation of Tideworks’ Mainsail Vanguard®, Spinnaker Planning Management System®, Traffic Control™, and GateVision®. In addition, Tideworks will provide its managed EDI service, known as EDI PorterSM, enabling Sea Star to effortlessly exchange information with its trading partners and other enterprise systems. The IT infrastructure supporting the TOS will be hosted at Tideworks’ hardened data center.
“Sea Star is investing heavily in modernizing its operations by investing in our terminal infrastructure with a continued key focus on safety,” stated Tim Nolan, president of Sea Star Line. “The application of a commercial terminal operating system under a full-service model will help bring Sea Star’s terminals up to date and poises us well for future growth. We’re very pleased to have selected Tideworks and look forward to working with them.”
As part of the complete solution for Sea Star, Tideworks will provide a wide range of professional services to ensure a smooth transition process and first-rate support of the systems after implementation. These include a thorough business process analysis and site assessment at each of the terminals; integration services for the seamless exchange of critical data between the TOS and other business critical systems; database administration, regular back-ups, and complete system monitoring for peak performance and maximum uptime; and ongoing 24/7 technical support of the applications through Tideworks’ service center in Seattle, Wash.
About Sea Star Line, LLC
Headquartered in Jacksonville, Fla, Sea Star Line offers integrated transportation services to and from the United States, Puerto Rico, and the U.S. Virgin Islands. With simultaneous roll-on, roll-off and lift-on, lift-off capabilities, Sea Star vessels are the most versatile and efficient in the trade. Company operations are certified to ISO 9001, ISO 14001, ISO 28000 and Green Office standards. For more information, visit www.SeaStarLine.com.
About Tideworks Technology
Tideworks is a full-service provider of cost-effective, reliable software solutions for growing terminal operations and shipping lines worldwide. The company helps more than 65,000 users at 100 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information about Tideworks Technology, visit www.tideworks.com/.