Implementation times depend on a number of factors including the ultimate solutions being deployed for your terminal. Some of our solutions may be implemented in a very short timeframe as standalone products. However, a comprehensive product suite may take longer. On average, a Tideworks product suite may be implemented in 6-12 months. Time can be significantly impacted by the amount of software customization required to fit your terminal’s needs.
How do I schedule a demo?
The best way to schedule a personalized demo of our products is to contact our sales team. You’ll connect with one of our staff members who will discuss your particular needs and identify the solutions that make the most sense for you. We’re here to help, not push you on things you don’t need.
How do you assure my successful use of your product(s)?
Tideworks’ Customer Success Group is involved throughout the entire implementation process to ensure proper setup and use. We offer extensive pre-deployment training and on-site “go live” support to ensure the successful adoption of your system. Our involvement doesn’t stop at “Go Live.” Our team is available for post-implementation site audits and system tune-ups to verify you’re getting the most out of your investment.
What quality of support do I get from you after “Go Live”?
We have support personnel in multiple regions, including both coasts of the United States, Latin America, and Europe. The Tideworks Customer Success Group provides 24/7 support to terminals worldwide in multiple languages. Maintenance and support are bundled together when you partner with Tideworks, so you can quickly address issues should they arise while ensuring that your products stay up-to-date with the latest updates and versions.
Does your software support other languages in addition to English?
Yes, our software supports multiple languages including Spanish, Polish, and Vietnamese. Our roadmap includes support for additional languages in the future. Stay up to date with our newsletter for the latest on product developments and news.
Will Tideworks' solutions integrate with my existing systems?
We are able to support integrations with many third-party systems through our extensive API library. Our standard APIs make these external integrations painless and efficient. We have the experience and technical expertise to integrate with a variety of systems in areas including:
- Back-office systems
- ERP and accounting packages
- Gate and quay OCR
- Position Detection Systems
- Business intelligence (BI) tools
- Port Community Systems
- Gate technologies (kiosks, scales, RFID and more)
With whom do you partner for technology solutions?
We pride ourselves in partnering with industry best-of-breed automation and information technology providers. Our partners include Camco, ABB, Liebherr Container Cranes, Mi-Jack Products, Honeywell, Cisco, Microsoft, Citrix, VMware, and more. Visit our partner page to see a list of our trusted partners.
Who are some of your existing customers?
Our products have a global footprint across five continents including terminals like CSX Intermodal Terminals, Crowley Maritime, Dole Food Co., Manzanillo International Terminal – Panama, Freightliner, Massport, TOTE Maritime, and SSA Terminals. Take a look at this global map to see what terminals around the world are managing their operations with Tideworks.
Can you help me with terminal operations/process improvements, too?
Yes, many of our team members have come from the terminal operations world. We have been in your shoes, understand your business, and can empathize with your challenges. We marry years of first-hand operations expertise with industry-leading technology. A business process analysis in the early phases of our engagement is part of our typical implementation process. If we see an opportunity to optimize your operations, we will make those recommendations based on the decades of operational expertise our team carries. We can also perform post-implementation, operational audits on request.
How do I contact Customer Support?
If you are an existing customer with an account, you can contact our Customer Support team by logging in to our customer support portal or the Carrix IT service portal for affiliates. There, you can submit support tickets and contact our customer support reps. You can also contact our Customer Support team 24/7 by calling 1-800-347-7004 (toll-free in the US and Canada) or +1-206-654-3503.
How can I see what’s new at Tideworks?
The best way to stay connected with our team is to visit our blog, subscribe to our email newsletter, and follow us on Twitter and LinkedIn.
What size/type of terminal benefits most from Tideworks solutions?
Our flexible, modular systems allow us to avoid limiting the types and sizes of terminals we can serve. We support all different sizes and scopes of operations for both marine and intermodal rail terminals. See some of our current customers across the globe here. Interested in how we can optimize your operation? Contact us today.
Don’t see your question?
Let us know how we can help by sending us your question using this form. Our team will review your submission and route to the appropriate person to get back to you as soon as possible.
