Tideworks provides Platinum Support for all customers. This means you'll receive the highest level of service
regardless of your business size. Our Platinum Support includes the following services:
Software Maintenance
All software upgrades are included at no additional charge, ensuring you always have the latest release of the software and all of its valuable features.
Our product updates incorporate your feedback, so you won't fall behind the competition.
Technical Support
24 x 7 support provided by experienced, in-house support personnel.
After hours, Tideworks has a minimum of five support personnel on call, including on-site or regional field support personnel and application support specialists.
Precise tracking of all support requests using Remedy Action/Request System.
Where we've deployed third party products, Tideworks can also act as a single point of contact for support issues between third party vendors and our clients. No other TOS provider offers this comprehensive support standard.
Regional Support Offices in the following areas:
- Pacific Northwest (Seattle, WA)
- Northern California (Oakland, CA)
- Southern California (Long Beach, CA)
- Atlantic Coast of U.S. (Savannah, GA)
- Florida and Caribbean basin (Miami, FL)
- Gulf Coast of U.S. (Mobile, AL)
- Mexico (Manzanillo, Mexico)
- Latin America outside of Mexico (Panama City, Panama)
- Europe (Spijkenisse, The Netherlands)
“It is all about providing better and more reliable service to our customers, and Tideworks helps us do that.”
-Jaime Sasso, General Manager, Santa Marta International Terminal Company
