Outsourcing systems and infrastructure support means seasoned professionals with years of industry experience are there around the clock to guarantee uptime while lowering your overhead. We offer fully hosted ASP solutions or any of the system management services below to meet your specific needs.

• Server Hosting
  Tideworks manages all business critical aspects of the application server, whether colocated at a Tideworks' facility or hosted on-site at the terminal.
• Server & Database Administration
  We provide system uptime monitoring and response to tier one issues, scheduled data back-ups, server operating system administration and database administration services. Additionally, Tideworks manages all operating system and database upgrades.
• Application Monitoring
  Tideworks actively monitors the uptime and activity of its applications to ensure maximum uptime and performance.
• Website Hosting
  Mainsail Online, Forecast and Genoa Online offer visibility into terminal data for shipping line customers, trucking companies, shippers, consignees and other business partners. Tideworks can host and maintain these servers for the terminal.
• Software Upgrades
  Tideworks will install all new system updates and enhancements upon release.
• EDI Support
  Tideworks offers a top-tier EDI staff to ensure successful EDI setup and ongoing EDI exchanges for clear and reliable communication with your customers, partners and trusted third parties.
• Application Disaster Recovery
  Tideworks assists with application and data recovery planning for optimal responsiveness in the event of a natural disaster or other contingencies.
• IT Outsourcing
  Tideworks' technical team acts as an extension of your existing team at great savings to you. We offer support for all day-to-day IT needs, including email server management, IP security and connectivity management and support for PC hardware, operating system and office applications.